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1996-06-20
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-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Technical Support and Contact Notes
"Silicon Creations, Inc - Powers To Be Reckoned With"
Copyright (c) 1996 by Branislav L. Slantchev
Last updated on Jun 17, 1996
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
INTRODUCTION
===========================================================================
Before requesting support or contacting with problems, please be sure
to read and understand the manual. Most problems are often due to
incorrect data files and/or wrong command line parameters. Also, since
most of the programs are free, requests for new features and fixes will
be given low priority and work on them will be heavily dependent of
time availability.
POINTS OF CONTACT
===========================================================================
The following is a list of addresses in decreasing order of preference.
Mail: Branislav L. Slantchev
c/o Silicon Creations Inc.
1814 S.Pierce Str #36
San Angelo, TX 76904, USA
Fido Netmail: 1:383/47 (Branislav Slantchev or the eccentric)
TGPBN : 751:1000/200
WWW : http://www.webstar.net/sci (the official site)
FTP : ftp://logical.ao.net/sci (all recent files)
: ftp://pcmicro.com/4_authors/sci (all recent files)
Internet : sci@webstar.net
CompuServe : 73023,262
Internet : branislav.slantchev@f47.n383.z1.fidonet.org
Internet : 73023.262@compuserve.com
Voice : 1-915-947-5327
All files can be found at the following places:
Silicon Creations, 1:383/47, (915) 949-4798 (VFC, V42b, 28800)
(freq 'SILICON' for a list of programs, 'CHECK' for checksums)
SUPPORT SITES
===========================================================================
This is a list of the official support/distribution sites for all SCi
software. Most of them have all the files and magic names for FREQ.
Castle Rock, (414) 830-1590, Appleton WI, Dan Richter
Columbia Basin BBS, (509) 766-2867, Moses Lake WA, Cal Baker
DarkWars BBS, (407) 574-7822, Deltona FL, Todd Persen
Fe-line, +44-181-471-6928, London UK, Sarah Pearson
Pen COM, (604) 493-0565, Penticton, BC, Scott Montle
The Danger Zone!, (904) 291-5055, Middleburg FL, David Aldridge
The Dead Zone, (513) 521-0705, Cincinnati OH, Michael Baker
The EIC Board, (601) 236-2505, University MS, Timothy Bryant
The Future Generation, (414) 739-8242, Appleton WI, Jason Verhagen
The Hy-it Express, (407) 295-0594, Orlando FL, John Creamer
The Shadows BBS, (804) 486-2253, Virginia Beach VA, Chris Hammond
Top's Diamond Mine, (817) 542-8783, Copperas Cove TX, Arthur Stark
Trucker's Inn BBS, (503) 362-7398, Salem OR, Michael Hannon
Pacific BBS, +44-01430-431145, Howden, England, Peter Hargroves
MegaByte BBS, +32-13-674345, Flanders, Belgium, Wim Jans
In addition, ProBoard-specific files can be found on the following
sites (most of them have additional links that you might want to visit):
ftp://logical.ao.net
-----------------------------------------------------------------------
This is the home place for James Padgett's utilities (Logical
Decisions Software). There is also a directory '/sci' which
has all recent Silicon Creations, Inc. releases.
ftp://pcmicro.com and http://pcmicro.com
-----------------------------------------------------------------------
This is Mike Ehlert's site. It has a very good RemoteAccess file
base and a fast growing ProBoard support (since he switched to
ProBoard). There is also a '/4_authors/sci' directory which has
all recent Silicon Creations, Inc. releases.
ftp://www.win.net/winnet/jamaddox
-----------------------------------------------------------------------
This is a general repository. Has a lot of files, but there is
no easy way to find anything unless you know what you are looking
for - everything is lumped in one directory. Courtesy of John
Maddox. Uploads go to incoming/ (didn't work last time I checked)
http://www.win-uk.net/~fe-line/
-----------------------------------------------------------------------
The official site for all Fe-line software releases. This is also
the UK registration site for ProBoard. An interesting feature of
this site is the "Author Direct" page for news from Philippe with
regards to ProBoard development. This is also the home of the big
ProBoard FAQ (Frequently Asked Questions).
http://www.dma.be/p/bewoner/jmj
-----------------------------------------------------------------------
The home site for all JMJ productions (most made by Ruben Provoost).
This is the place where you will find the best chatter TheMin, as
well as a lot of useful utilities (inluding the JMJLINE oneliner).
ftp://silverado.cyberstation.net
-----------------------------------------------------------------------
This is the ftp site used by TGPBN (The Global ProBoard Network) for
the InterNet file/echo bone. The directories that begin with 'pb'
is where you want to look. The two directories dedicated to Silicon
Creations releases are '/pbscibin' and '/pbscisrc'.
CONTACT NOTES
===========================================================================
Support message conferences are available at Silicon Creations BBS.
Note that there are dedicated sections for PB-Lib files/patches, etc.
Also, there are file sections with A LOT of ProBoard related files.
ProBoard-related problems are discussed in the PROBOARD Fidonet echo
which I monitor. You can post a PEX-related problem there. You can also
post messages to me in any of the TGPBN echo areas.
Please note that I am a full-time student and as such there may be a
delay in replying. I regret that, but there is nothing I can currently
do about it. Sorry.
All pex suggestions and bug reports can be sent by email or netmail,
whichever you prefer. I will answer in the manner the original message
was sent. Netmail may be an exception. I am known to make direct
overseas calls if the message has a high priority and I will do that,
as long as my resources permit it. However, I may reply via routed
netmail in case the reply is not urgent. In that case, allow a couple
of days for delivery. Also note that I do not like receiving InterNet
email at my CompuServe address. I may not reply to those messages
because I am charged for reading them (meaning, I may decide not to
read them). Only use this address if you are a CompuServe member (in
which case we're ok).
A note for voice calls. Remember that there's a time difference and
of you are calling from Europe, make sure you are not trying to page
me or talk to me in the middle of the night. Actually, late afternoon
is the best time to call (this is in Central Standard Time). I do
accept voice calls for software support (as lots of people know by now)
but I really prefer email/netmail/echomail as it gives me an opportunity
to go over the problem thoroughly and (in case of echomail), benefit
more sysops with the reply.